Privacy Policy

DLUNAFAM (owned and operated by MMSANIDAZ) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.

1. Information We Collect

We may collect and process the following categories of personal information:

• Contact & identity data: name, email address, phone number, shipping & billing address, company name.
• Account & order data: order history, purchase details, payment transaction identifiers (payments are processed by third-party gateways; we do not store full card details).
• Technical & usage data: IP address, device type, browser, pages visited, referral source, cookies and similar technologies.
• Support data: messages, attachments and other information you provide when contacting customer support or submitting forms.

2. How We Use Your Information

We use personal data to:

• Process and fulfill your orders, including shipping, taxes and invoicing.
• Communicate order updates, confirmations and customer support responses.
• Provide, improve, personalize and secure our services and website.
• Send marketing and promotional messages if you have opted-in; you can unsubscribe at any time.
• Comply with legal obligations, resolve disputes and enforce our terms.

3. Legal Basis for Processing

When you are in jurisdictions requiring a legal basis for processing (e.g., EU/EEA), we rely on:

• Contract: processing necessary to deliver a product or service you requested.
• Consent: when you opt-in to marketing or cookies (you can withdraw consent anytime).
• Legitimate interests: for fraud prevention, site security, and improving our service, balanced against your rights and expectations.

4. Cookies & Tracking

We use cookies and similar technologies to operate the site, analyze performance, and personalize content. You may control cookies through your browser settings and (where present) our cookie banner. Disabling certain cookies may affect site functionality (e.g., cart persistence).

5. Sharing & Third Parties

We do not sell your personal data. We may share information with:

• Service providers that help with payments, shipping, email delivery, analytics and website hosting (they act as processors).
• Legal or regulatory authorities when required by law or to protect our rights.

6. Payments & Security

Payments are processed by trusted third-party gateways (for example Stripe, PayPal, etc.). We do not store full payment card information on our servers. We implement reasonable technical and organizational measures to protect your data but no internet transmission is 100% secure.

7. Data Retention

We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize data.

8. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete data.
• Deletion: request erasure of your data (subject to legal and contractual requirements).
• Restriction or objection: ask us to limit processing or object to certain uses.
• Portability: receive your data in a structured, machine-readable format.

To exercise any right, contact us (see Contact section). We will respond within applicable legal timeframes.

9. Children

Our site and services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child under 16 has submitted information, contact us to request deletion.

10. International Transfers

Your data may be stored and processed in countries outside your jurisdiction (for example, where our service providers operate). We take steps to ensure appropriate safeguards are in place to protect your information, such as standard contractual clauses where required.

11. Changes to This Policy

We may update this Privacy Policy occasionally. The “Effective date” at the top will reflect when changes were made. Material changes will be communicated via the website or email where appropriate.

12. Contact Us

If you have questions, requests or complaints about this Privacy Policy, contact:

This policy applies to dlunafam and any associated services operated by MMSANIDAZ.